IMPORTANT NOTICE – HEXH2O PRO V2 owners – RESOLVED

Posted on July 5, 2017

UPDATE 13/8/17 – NOW RESOLVED
We pleased to confirm DJI have now released an updated version of the DJI GO app (version 3.1.14) which resolves the false errors as described below.
All HexH2O Pro customers should upgrade to this latest version before resuming flight.
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UPDATE 11/7/17
We can now confirm DJI have acknowledged the bug and have confirmed they will be addressed in the next firmware released.
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UPDATE – as a safety precaution we are advising customers not to fly their machines until this issue has been resolved by DJI

It has been reported by DJI and users running custom rigs with the N2, LB2 and GO app (as per the HEXH2O PROv2) that false errors may be displayed on the GO app during flight.

These include;

– insufficient hover propulsion. add load to aircraft.
– tilt angle error. adjust the aircraft center of gravity
– aircraft shaking error. take effective measures to reduce shaking.

These false errors only seem to be effecting users who have updated their DJI GO app to the latest version – 3.1.13 (released on the 3rd July).

If you have not yet updated your GO app to version 3.1.13, then we advise you do not. And instead leave the DJI GO app on its current version until the issue is resolved by DJI and a new app version is released.