Terms and Conditions

ACCEPTANCE OF TERMS

Please read these website terms carefully before ordering any products through this website, as your purchase of any products offered on the website is subject to these website terms. By ordering products via the website (whether now or in the future), you agree to be bound by these website terms. Use of the website is also subject to these website terms.

We reserve the right to change these website terms from time to time by changing them on this page. We advise you to print a copy of these website terms for future reference.

In case you do not understand or agree to any of these website terms, you should immediately exit this website.

These website terms are only in the English language.

INFORMATION ABOUT US

www.QuadH2O.com is a site operated by XtremeVision360 Limited (‘we’, ‘us’ and ‘our’). We are registered in England and Wales under company number 08311242 and our registered address is XtremeVision360 Ltd, Martlet House, E1 Yeoman Gate, Yeoman Way, Worthing, West Sussex, BN13 3QZ. Our VAT number is 151 5700 37.

YOUR STATUS

By placing an order through our website, you warrant that:

  1. you are legally capable of entering into binding contracts; and
  2. you are at least 18 years old.

If you are acting on behalf of a company or other business, you further warrant that you personally have the authority to bind that company or business on whose behalf you are placing an order.

GOVERNING LAW AND JURISDICTION

The English courts will have exclusive jurisdiction over any claim arising from, or related to, the Terms of Conditions or this website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

LIMITATION OF LIABILITY

Neither XtremeVision360 Ltd nor any of its affiliates, subsidiaries, directors, agents, employees or other representatives shall be liable for any direct, indirect, special, incidental, consequential, punitive, and/or exemplary damages including without limitation:

  1. loss of income or revenue,
  2. loss of business,
  3. loss of profits or contracts,
  4. loss of anticipated savings,
  5. loss of goodwill

QuadH2O™, HexH2O™ and SARAH2O™ drones are fitted with several devices* that use radio frequencies including 2.4Ghz, 5.8Ghz and Bluetooth 4.0. It is solely the customers responsibility to ensure that the use of these frequencies are permitted in the country(s) you intend to operate in. Likewise it is the customers responsibility to ensure operation of drones is carried out in a safe and legal manor. Please ensure you follow the laws and guidelines set out by your countries Aviation Authorities.

Resources: List of Civil Aviation Authorities

Your drone may be supplied with Lipo flight batteries. These ‘Lipo’ flight batteries fall under Dangerous Goods Regulations and therefore it may not be possible for you to transport the flight batteries overseas.

If you intend to travel overseas with your drone you should first check with your Airline before you fly to ensure you are able to travel with the Lipo flight batteries.

IT IS SOLELY THE CUSTOMERS RESPONSIBILITY TO ENSURE THEY TRAVEL SAFELY AND LEGALLY AT ALL TIMES.

*Full product details available on request

LIMITED WARRANTY

All electrical components on this website are offered for sale with a 4 month limited warranty, unless otherwise stated. XtremeVision360 Ltd warrants, for a period of 4 months from the date of ordering goods, that electrical component items supplied by XtremeVision360 Ltd shall be free from defects in material. During this 4 months, XtremeVision360 Ltd will replace or repair defective material at no cost to yourself. Please refer to our Return Policy below for further information.

Please note the XtremeVision360 Ltd limited warranty does not cover the following: HexH2O, SARAH2O or QuadH2O frame, motors, ESCs, propellers or damage caused by water ingress.

XtremeVision360 Ltd cannot be responsible for the level of flying competence of our customers and any losses as a result of crash and/or water damage will not be covered under warranty nor will any consequential loss be reimbursed. Please note our limited warranty is non-transferable.

This warranty is void in the event of misuse, alteration, faulty installation, or misapplication of the product.

QUALITY DISCLAIMER

Each drone frame is hand made from epoxy fibre and then painted and finished. With this process small blemished may be apparent in some areas of the finished paintwork. Please be aware that this has no adverse effect in the machines flight or water resistance and is purely cosmetic. Please ensure you accept these conditions before placing an order via this website.

RTF (READY TO FLY) ORDERS

QuadH2O drone products are supplied pre-configured and bench tested prior to shipping. RTF (Ready To Fly) means the drone will be supplied pre built and configured using the components chosen when placing your order. Your machine will require final setup and testing before you are able to fly. Likewise, as with the nature of hobby drones, your machine will require hands on attention and maintenance in order to sustain component longevity and retain a watertight hull. For more information on the maintenance of your machine and the procedures that must be carried out before you fly, please refer to the First Flight Guide/User Manual which will be provided with your order.

Whilst great care and attention is given to the build quality of the QuadH2O drones, it is the customers responsibility to bench test their drone to ensure that all components are configured and functioning correctly prior to flight and as per the guidelines laid out in the manufacturers component manuals. Due to this we strongly recommend you familiarise yourself with the components, including reading all component manuals before attempting to fly the drone.

Before you bench test your drone please ensure you have read and understand the User Manual, available to download via our website.

When bench testing your drone, if you believe any components are miss-configured or faulty, please contact us for advise before attempting to adjust them or fly your drone. If a component is faulty please ensure you follow our return policy below. Do not attempt to fly your drone as any resulting damaged will not be covered by the XtremeVision360 Ltd limited warranty.

RESISTANCE TO WATER

All drones supplied by XtremeVision360 Ltd, when used as intended and in accordance to our guidelines are designed for use on or over water. Regular water tests are required to ensure the removable areas (such as the dome and rear hatch) maintain a water tight seal. It is the customers responsibility to carry out these tests on the drone to ensure they remain water tight. XtremeVision360 Ltd drones are not designed to be submerged – this may lead to water ingress which in tern may damaged electrical components. Please note that any damage incurred by water ingress is not covered by the XtremeVision360 Ltd limited warranty.

DELIVERY TIMES

All drones supplied by QuadH2O are hand made, therefore delivery times may vary. Delivery times displayed on this website, discussed via email or phone are all provided on an estimate basis only. XtremeVision360 Ltd does not guarantee delivery dates.

SHIPPING

Postage rates are calculated by the total weight of your order and the location they are being posted to. International shipping is provided via a 3-5day tracked and insured service.

Our prices do not include Import Duty or TAX/VAT that may be applicable in your country. You can check import rates by contacting your local customs office.

It is the customers responsibility to track parcels sent via our network with the tracking numbers provided. If the shipment is showing as held at customs or if there are any problems with the delivery please contact XtremeVision360 Ltd as soon as possible and we will try to assist you. Failure to track your parcels may result in the parcel being returned to XtremeVision360 Ltd.

If the required information and/or duty/tax is not paid, your local Customs may reject the shipment and the item(s) may be returned to XtremeVision360 Ltd. Any return shipping costs must be paid by the customer. It is the customers responsibility to ensure the shipment can be imported into the destination country.

RETURNS POLICY

In the unlikely event of item(s) being damaged during delivery, you must inform us via email within 24hours of receiving the goods in order to be covered by the shipping insurance. It is very important that you check your delivery as soon as it arrives. In the event of a claim you may be required to supply photographs of any damage to the original packaging and its contents, therefore we ask that you do not discard any of the original packaging.

Any defect/faulty/damaged items must be returned to XtremeVision360 Ltd unless otherwise agreed by XtremeVision360 Ltd. Returns must have a RMA number. This will be issued via email; any items returned without a RMA number will not be accepted. To receive an RMA number please use the contact form on our website with the full details of the product and the concern you have with it. Please make sure that your name, contact email and invoice number is in your RMA request.

XtremeVision360 Ltd is not responsible for returned goods whilst in transit or the cost of postage to return the goods to XtremeVision360 Ltd. XtremeVision360 Ltd strongly recommend that only tracked and insured mail is used when returning items. XtremeVision360 Ltd do not accept responsibility for items returned which are lost or damaged in the post.

Please note we do not offer refunds or returns on QuadH2O™ or HexH2O™ kits once you have started the build process.

XtremeVision360 Ltd do not offer refunds or replacement items that have not been used correctly and are then subsequently damaged, this includes QuadH2O™ SARAH2O™ and HexH2O™ frames, any electrical components and all related products on our website which might be beyond the operators skills of the customer, please ensure you have a reasonable expectation of the results when learning to fly your model aircraft.

REFUNDS/CANCELLATION POLICY

All our machines are bespoke, made to order. Therefore any cancellation requests must be made within 48hours of purchase. Once the build process has begun it is not possible to cancel your order and no refunds will be made unless otherwise agreed by XtremeVision360 Ltd.

By purchasing from XtremeVision360 Ltd you are agreeing to these terms and conditions.

ITEMS RETURNED TO DUE TO NON COLLECTION

Should you fail to collect/receive your shipment it may be returned to XtremeVision360 Ltd. By placing an order with XtremeVision360 Ltd you agree to pay any costs incurred by XtremeVision360 Ltd in receiving the returned shipment. Any charges for additional shipping attempts must be paid for by the customer in advance. Items returned will incur a 10% restocking fee and will be held for a maximum period of 90 days.

If delivery of your order has not been accepted after a second attempt by XtremeVision360 Ltd, or the receiver refuses to accept delivery of the order, then you agree that we may destroy or resell the shipment without any further liability to you.

SHIPPING INSURANCE / CLAIMS

All items received should be thoroughly checked on receipt. Any consignment lost or damaged in transit must be reported within 24 hours of receipt in order to be covered by the shipping insurance.  Any subsequent claims are processed by our subcontractor and the subcontractor will investigate any claim. The outcome of the claim will be entirely at their discretion. XtremeVision360 Ltd will mediate between the customer and the carrier.

Once any claim correspondence is received by XtremeVision360 Ltd we will forward this onto the relevant carrier. Any decision takes on average 3-6 weeks.

  1. Claims cannot be made for loss of earnings
  2. Claims cannot be made for consequential loss
  3. The carrier is responsible for any loss or damage, not XtremeVision360 Ltd.
  4. Claim payouts are made by the insurers, not XtremeVision360 Ltd, therefore payouts/replacements are only made once the claim is finalised.

TRADEMARK

All trademarks and logos displayed, mentioned or otherwise used in this Website are property of XtremeVision360 Limited or other third parties as stated if applicable. You are not permitted to use any of these trademarks or logos in any way without explicit prior written permission of XtremeVision360 Limited or such third party as applicable.

TERMS OF USE

XtremeVision360 Ltd does not warrant that the functions contained in any of this website will meet your requirements or expectations or that the operation of the website will be entirely error free, or appear precisely as described in advertisements, articles or other online resources. All content is provided ‘as is’ and there are no warranties or conditions (express or implied arising by statute or otherwise at law) for the content. The entire risk as to satisfactory quality, performance, accuracy and effort is with you, the user. XtremeVision360 Ltd reserves the right to cancel and refund orders at any time. By purchasing from XtremeVision360 Ltd you are agreeing to these terms and conditions.

COPYRIGHT

International copyright and trademark laws protect the entire contents of the Site. The owners of the intellectual property and copyrights are XtremeVision360 Ltd. You may not reproduce, republish, modify, copy, transmit, upload, post, or distribute, in any manner, the material on the site, including text, graphics, and code without written permission from XtremeVision360 Ltd.

QuadH2O™, SARAH2O™ and HexH2O™ are trade mark names used by XtremeVision360 Ltd

Find out more View our range of waterproof drones